HELP CENTER

We have developed this help page to assist you with standard information you may need, It also includes all the frequently asked questions from our customers. You can browse by categories you are interested or you can search some information you want to know at knowledgebase by entering keywords in the search bar. If you can not get a satisfied answer here, Ask Questions Our customer service representative will help you figure it out.

Frequently Asked Questions

Please read our FAQ before sending us a message.

Which payment methods are accepted in the Online Shop?

There are 2 ways you can pay for your Kings-Store.com orders:

  • PayPal
  • Credit Card
Paying with PayPal:
With PayPal, you can send payment quickly and securely online. Through PayPal, you can pay with credit card, debit card, or bank account balance.
 
Once your order is submitted, you will be redirected to PayPal’s site where you could make the payment.
 
Advantages with using PayPal:
Payment is traceable. You can trace the status of your payment using your PayPal account.
Payment does not require you to use your credit card online (you can transfer directly from your bank account). Alexnld.com doesn’t see your credit card number (it is safely encrypted through PayPal’s server), which limits the risk of unauthorized use.
The location the seller is shipping to (also call the destination country or region).
 
—————————————————————
Paying with Credit Card:
You can pay with your credit card (MasterCard, Visa, American Express) via paypal gateway without registering there.

 

What are the delivery charges for orders from the Online Shop?

Kings-Store.com sends goods to you from Multiple Locations.

As such, you (or the consignee) are IMPORTING.

Many countries do NOT charge import duties on private items below a certain stated value. However, you may find that you have to pay taxes when goods you have ordered from us arrive in your country.

It is your responsibility to find out about this, and your responsibility to pay the taxes/charges on receipt of the items.  If you place this order for your customer please inform your customers about this in advance.

How long will delivery take?

SHIPPING & DELIVERY

All orders are shipped within 24 to 48 hours of you placing the order using DHL eCommerce, USPS or ePacket depending on your location and fastest available service. A typical delivery time frame is between 14 to 21 business days however, you may receive your items much earlier.

All orders are shipped with a tracking number so you can track it every step of the way! Packages may be faced with delays beyond our control such as customs or postal delays.

How to Track My Order

To track your order please enter your Order ID in the Order Tracking Menu Section and press return.
This was given to you on your receipt and in the confirmation email you should have received.

PayPal Buyer Protection: We Proud to provide Paypal Third Party

If you don’t receive your item, or the item is significantly different from its description in the seller’s listing, PayPal Buyer Protection covers eligible transactions for up to the full purchase price plus original shipping charges.

(Some purchases aren’t eligible for this program, including vehicles in the Motors category, capital equipment in the Business & Industrial category, and Real Estate.)

An item is covered by PayPal Buyer Protection if:
*You purchase the item on Kings-store.com.
*You use PayPal to pay for the item.
*You correspond with the Kings-Store.com using the email address info@kings-store.com
*The seller’s listing is for a physical item—services and intangible items aren’t covered.
*You file only one claim per PayPal payment.
*You open the case no later than 180 calendar days from the date of your PayPal payment and – if you need to – escalate it to a claim no more than 20 calendar days after you open your case.
*You meet the PayPal Buyer Protection requirements outlined in Section 13 of the PayPal User Agreement.

Send us an email

If you have any problems, comments or suggestions, please contact us using the form below.

We will do our best to satisfy your demands and adopt your good suggestions.

Business hours: Monday to Friday 09:00am-18:00 hours, Hong Kong Asia Time.

Our customer service center representative will give you respond within 24 hours.