We have developed this help page to assist you with standard information you may need, It also includes all the frequently asked questions from our customers. You can browse by categories you are interested or you can search some information you want to know at knowledgebase by entering keywords in the search bar. If you can not get a satisfied answer here, Ask Questions Our customer service representative will help you figure it out.
Frequently Asked Questions
Please read our FAQ before sending us a message.
There are 2 ways you can pay for your Kings-Store.com orders:
- Credit Card
Kings-Store.com sends goods to you from Multiple Locations.
As such, you (or the consignee) are IMPORTING.
Many countries do NOT charge import duties on private items below a certain stated value. However, you may find that you have to pay taxes when goods you have ordered from us arrive in your country.
It is your responsibility to find out about this, and your responsibility to pay the taxes/charges on receipt of the items. If you place this order for your customer please inform your customers about this in advance.
SHIPPING & DELIVERY
To track your order please enter your Order ID in the Order Tracking Menu Section and press return.
This was given to you on your receipt and in the confirmation email you should have received.
If you don’t receive your item, or the item is significantly different from its description in the seller’s listing, PayPal Buyer Protection covers eligible transactions for up to the full purchase price plus original shipping charges.
(Some purchases aren’t eligible for this program, including vehicles in the Motors category, capital equipment in the Business & Industrial category, and Real Estate.)
An item is covered by PayPal Buyer Protection if:
*You purchase the item on Kings-store.com.
*You use PayPal to pay for the item.
*You correspond with the Kings-Store.com using the email address email@example.com
*The seller’s listing is for a physical item—services and intangible items aren’t covered.
*You file only one claim per PayPal payment.
*You open the case no later than 180 calendar days from the date of your PayPal payment and – if you need to – escalate it to a claim no more than 20 calendar days after you open your case.
*You meet the PayPal Buyer Protection requirements outlined in Section 13 of the PayPal User Agreement.
Send us an email
If you have any problems, comments or suggestions, please contact us using the form below.
We will do our best to satisfy your demands and adopt your good suggestions.
Business hours: Monday to Friday 09:00am-18:00 hours, Hong Kong Asia Time.
Our customer service center representative will give you respond within 24 hours.